Returns & refunds

Prints

Every print is made to order, so nothing sits on a shelf waiting to be sold. That doesn’t narrow your options if something is wrong: you have 14 days from the day it arrives to start a return, for any reason.

Email support@wegenkittl.art with your order number and, if the piece arrived damaged, a photograph of both the print and the packaging it came in. The photograph matters — it settles a courier claim, and it usually means you don’t have to send anything back at all.

What you get back

• A replacement, printed and shipped at no cost to you, or
• a full refund of what you paid, shipping included, since shipping is built into the price rather than charged separately.

It’s your choice, not ours. Refunds go back to the card or wallet you paid with — we can’t send one anywhere else — and usually appear within five to ten business days once issued, depending on your bank.

Return postage

If a print arrives damaged, defective, or isn’t the piece or size you ordered, the shop covers everything. You will never be out of pocket for a mistake at this end.

If you'd simply prefer not to keep it, the return is still yours to make within the 14 days — you just cover the postage to send it back. Pack it rolled in a rigid tube, the way it arrived; a print folded into an envelope can't be refunded, because it can't be resold.

Cancelling before it ships

Orders typically ship within 1–3 weeks. Email as soon as you can if you want to cancel or change an order. If it hasn’t gone into production yet, that’s a straightforward refund and nothing needs to travel anywhere.

Original paintings

Originals are sold as final — there is only one of each, and a sale takes it off the wall for everyone else. Before you commit to one, ask for whatever you need: additional photographs, a detail of the surface, how it reads in daylight against lamplight, the exact dimensions framed and unframed. Those questions are welcome at any length. A damaged arrival is still a damaged arrival, and is handled the same way as a print.

Getting in touch

Everything above starts with an email to support@wegenkittl.art. There is no form to fill in and no ticket number to quote — a real person reads it.